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+86 18739238888
hbshuangmin@aliyun.com
Contact Address
Shilin Industrial Park, Shan District, Hebi City, Henan Province
AFTER-SALES SERVICE
Service Team
Service Team
Team Composition
We have a professional mine hoist service team whose members include mechanical engineers, electrical engineers, maintenance technicians, and after-sales service specialists. All team members have extensive experience in servicing mining equipment and are thoroughly familiar with the structural principles, installation and commissioning, as well as the maintenance and repair of shaft sinking winches.
Team Strength
◆ Strong technical expertise: All team members have undergone rigorous professional training and assessment, possessing solid theoretical knowledge and extensive practical experience, enabling them to quickly and accurately resolve various issues that may arise during the operation of hoisting equipment.
◆ Fast response time: We have established a comprehensive after-sales service response mechanism that enables us to respond promptly upon receiving customer service requests and swiftly dispatch technical personnel to the site to address issues.
◆ Excellent service attitude: We consistently adhere to a customer-centric service philosophy, providing customers with warm, thoughtful, and meticulous service to ensure their satisfaction.
◆ Strong team collaboration skills: Team members have clearly defined roles and work closely together, enabling them to efficiently complete various service tasks.
Service Commitment
Service Commitment
After-sales service
◆ The free warranty period for the entire set of equipment and accessories shall be no less than one year.
◆ The device comes with lifetime maintenance.
◆ Lifetime free software updates for the device’s system software
◆ The seller will provide the buyer with maintenance services as well as procurement and supply of consumable parts throughout the product’s service life.
Response Time Commitment
After receiving a repair call from the customer regarding equipment malfunction, we will respond within [24 hours] and provide technical services within [48 hours]. If the issue is not properly addressed, we will dispatch technicians to the site for on-site handling within [24 hours]. For urgent malfunctions, we will take action as quickly as possible to ensure that the equipment returns to normal operation in the shortest possible time.
Service Satisfaction Commitment
We are committed to providing our customers with high-quality services and ensuring that their satisfaction with our services reaches or exceeds [specific satisfaction target]. We conduct regular follow-up visits with customers to gather their feedback and suggestions on our services, continuously improving the quality of our service offerings. If a customer is unsatisfied with our services, we will promptly take corrective measures until the customer is fully satisfied.
Quality Traceability and Improvement
Quality Traceability and Improvement
Quality traceability system
Establish a comprehensive quality traceability system for mine hoists, recording relevant information throughout the entire process—from raw material procurement and production manufacturing to installation, commissioning, and operation and maintenance. In the event of quality issues, this system will enable rapid and accurate identification and resolution.
Tracing back to the stage and cause of the problem facilitates the implementation of effective corrective and preventive measures.
Quality Feedback and Continuous Improvement
Collect quality issues and improvement suggestions from user feedback during the usage process. In conjunction with internal quality inspections and failure analysis results, regularly organize quality analysis meetings involving technical, production, and quality departments to thoroughly investigate the root causes of problems, develop targeted improvement measures, and continuously optimize product design, manufacturing processes, and quality management practices, thereby consistently enhancing the quality and reliability of mine hoists.
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